Services Provided
UpkeepX Cleaning Services (referred to as “UpkeepX” or “we”) offers the following services:
Regular Cleaning
Moving Cleaning
Deep Cleaning
These services are exclusively for residential houses. We do not provide cleaning services for outdoor areas such as backyards or front yards. We only clean areas that can be reached with a standard 3-step ladder.
Liability for Damages or Loss
UpkeepX takes full responsibility for damages or loss of items caused by our cleaning team during the provision of our services. However, we do not automatically assume liability for the loss or damage of items that are not adequately secured, stored, or functioning. Property in poor condition, including fragility, damage, or brittleness, should be appropriately identified or noted as “Do Not Clean.”
Safety and Health Hazard
Our staff reserves the right to cancel or terminate the service at any time if they encounter unsafe conditions on the property. A hazardous condition is defined as any situation that poses an unreasonable hazard to the life, limb, or health of any person on the property. Examples of hazardous conditions include, but are not limited to:
UpkeepX strictly prohibits harassment of our employees. Harassment includes but is not limited to:
Payment
We accept credit and debit cards as the sole method of payment. The total amount for the cleaning service will be placed on hold on your card 48-72 hours before the scheduled service. The card will be charged only once the service is successfully completed to your satisfaction. This payment method ensures a secure and convenient transaction process for both parties. Failure to complete the payment as specified may result in additional charges or legal action to recover outstanding fees.
Additional Charges
Cancellation and rescheduling policy:
Frequency Discount
In the circumstance where a client books a recurring service, receives cleaning during the initial appointment, and subsequently cancels the second appointment, the client shall be charged an amount equivalent to the one-time service price. Additionally, the client shall be responsible for the balance amount, representing the discount previously applied for the recurring service, as stipulated in the service agreement. This balance reflects the difference between the one-time service price and the discounted price originally offered for the recurring service.
Access to Premises
Customers must provide access to the premises at the scheduled time for the cleaning service to occur. Failure to provide access may result in rescheduling or additional charges.
Changes to Terms
UpkeepX reserves the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and it is the customer’s responsibility to review these changes periodically.
Governing Law
These Terms and Conditions are governed by the laws of state of Texas, and any disputes will be subject to the exclusive jurisdiction of the courts in the state of Texas.
Contact Information
If you have any questions, concerns, or complaints regarding these Terms and Conditions or our services, please contact us at:
Email: support@upkeepx.com
Cell: +1 210 591 5202
By using our services, you agree to comply with and be bound by these Terms an
