Cancellation of Cleaning Service: We understand that plans can change, and sometimes, you may need to cancel or reschedule your cleaning service. However, we kindly request that you provide us with sufficient notice to accommodate both our schedule and our dedicated cleaning team. Please review our cancellation policy below:

1. Cancellation 24 Hours Prior to Booking: If you need to cancel your cleaning service at least 24 hours before the scheduled appointment, you will be subject to a cancellation fee of $50. We appreciate your consideration in giving us advanced notice, as this helps us adjust our schedule accordingly.
2. Cancellation Within 1 Hour Before Booking: In the event of a cancellation within 1 hour of your scheduled booking, a cancellation fee of $100 will apply. Last-minute cancellations pose significant challenges for us, as we may have already allocated resources and scheduled our cleaners.

Rescheduling Fee: We understand that unforeseen circumstances can arise, and you may need to reschedule your cleaning service. To ensure the smoothest experience for all our customers and maintain the availability of our cleaning team, a rescheduling fee of $40 will be applied if you request to reschedule your appointment within 24 hours of the originally scheduled time.

Reason for Our Policy: Our cancellation and rescheduling policy is in place to serve both our customers and our dedicated cleaning professionals. Here’s why we have these measures in place:

1. Consideration for Other Customers: When you book a cleaning service with us, it reserves a spot that could have been taken by another customer. Timely cancellations allow us to offer availability to others who may be in need of our services.
2. Support for Our Cleaners: Our cleaning professionals rely on a predictable schedule to provide the best service possible. Last-minute cancellations and rescheduling can disrupt their work and income. By adhering to our cancellation and rescheduling policy, you help us maintain stable employment for our cleaning team.

We appreciate your understanding and cooperation in adhering to our cancellation and rescheduling policy. It allows us to continue providing high-quality cleaning services to all our valued customers. If you have any questions or need further clarification, please don’t hesitate to contact us. Thank you for choosing UpkeepX!