Cancellation of Cleaning Service: We understand that plans can change, and sometimes, you may need to cancel or reschedule your cleaning service. However, we kindly request that you provide us with sufficient notice to accommodate both our schedule and our dedicated cleaning team. Please review our cancellation policy below:

Cancellation Fee:

• Cancellation on the same day of the booking incurs a 100% service fee.
• Cancellation the day before the booking incurs a $100 fee.
• Cancellation two days before the booking incurs a $75 fee.
• Cancellation three days before the booking incurs a $50 fee.

Rescheduling Fee: We understand that unforeseen circumstances can arise, and you may need to reschedule your cleaning service. To ensure the smoothest experience for all our customers and maintain the availability of our cleaning team, following rescheduling fee will be applicable:

• Rescheduling the day before the booking incurs a $50 fee.
• Rescheduling two or three days before booking incurs a $35 fee.

If the service is canceled due to any reason stated under “Safety, Health Hazard & Right to Refuse Service,” a full 100% of the service fee will be charged.
Please note that all rescheduling and cancellation requests must be submitted during working hours (Monday – Friday, 9:00 AM – 6:00 PM). Any request submitted after working hours will be considered a next-day request.

Reason for Our Policy: Our cancellation and rescheduling policy is in place to serve both our customers and our dedicated cleaning professionals. Here’s why we have these measures in place:

1. Consideration for Other Customers: When you book a cleaning service with us, it reserves a spot that could have been taken by another customer. Timely cancellations allow us to offer availability to others who may be in need of our services.
2. Support for Our Cleaners: Our cleaning professionals rely on a predictable schedule to provide the best service possible. Last-minute cancellations and rescheduling can disrupt their work and income. By adhering to our cancellation and rescheduling policy, you help us maintain stable employment for our cleaning team.

We appreciate your understanding and cooperation in adhering to our cancellation and rescheduling policy. It allows us to continue providing high-quality cleaning services to all our valued customers. If you have any questions or need further clarification, please don’t hesitate to contact us. Thank you for choosing UpkeepX!

Please refer to our terms and conditions for details.